Terms and Conditions

Airport Pickup:

Additional charges may will apply for waiting time after arriving flights. There is no extra charge for the first 45 minutes after a flight lands. After 30 minutes there is a $1.00 charge for every minute of waiting time. Please call office if you can’t find your driver. If contact is not made to our office within 45 minutes after the flight lands a no-show fee of the full rate will apply. To avoid a NO SHOW fee please do not leave the airport before calling the office for assistance 503-933-0812.


Extra Stops/ Wait Time:

Includes all airport transportation, Flat Rates and Point to Point transfers. Extra stops are a minimum charge of $15.00 Depending on mileage, time and vehicle. Non Airport transfers will be no charge for waiting time if you meet the driver within the first 15 minutes. Once 16 minutes have past, waiting time will be charged starting from the scheduled pickup time. $1.00 per minute .


Extra Charges:

Additional charges may apply for certain services or circumstances related to ground transportation. “Please note that extra charges may apply for airport transfers, late-night pickups, or additional stops during your journey , toll fee , weather delay etc.”

We charge extra %10 – %30 ( depending on your location) on top of our rate if your reservation is between 11PM -4:59AM .
Additional charges may apply for traffic time

If the ride normally about 30 minutes and took the driver more then 60 minutes any additional time driving after that will be responsible by the customer ( Weather , Rush hours , Accidents etc.) Charges will depend on the destination


Disorderly Conduct:

Client and renter are responsible for his/her guest and for any and all damage to the interior, exterior or equipment on the vehicle. This is including vomit, Cleaning, repair, and replacement of items shall have a minimum charge of $195.00. All passengers agree to act in an appropriate manner and shall not put any guest, driver, vehicle, or any other person or property in risk of damage, danger, or illegal situation. Rose Shuttle reserves the right to expel any person from the vehicle and/or terminate our obligation in the event of a breach of contract of any of these conditions by any passenger. In the event of early termination, no portion of the rental fee shall be refunded. We will charge the card in file for damages after a thorough investigation and determination of all charges involved. Cleaning and details the car will be done by us we can’t provide receipts.


Personal Items:

We do not take responsibility for items left in the vehicle during or after the transfers period. Please contact us at 503-933-0812 if you think you have left something behind, and we will do our best to search for your item.



Rose Shuttle shall not be held responsible for late arrival caused by, but not limited to, acts of nature, incorrect pickup or drop off information, or any situation out of our control (such as bad weather, accident or vehicle malfunctions).



All pets need to be in a carrier or minimum charge of $99 will apply for any damage or cleaning and details the car. Cleaning and details the car will be done by us we can’t provide receipts.


Smoking & Alcohol:

Smoking and Alcohol are NOT permitted in any of our vehicles. A sanitation fee of 500.00 will be charged, as well as 100.00 minimum per carpet or seat burn.



All vehicles are quoted subject to availability at the time of booking. All booking are due in the full amount at the time of booking.



In order to provide the highest level of customer service and maximum availability to all of our clients, we follow the policy below for canceling a reservation. You [client] agree to cancel reservations at least 24 hours prior to your pick up time for point to point reservations, 24 hours for hourly, and 5 days with 14 passengers van reservations ; failure to do so will result in a cancellation fee equal to 100% of the fare. Apply to reservations made within our cancellation policy for each cars. Will apply to reservations made with in 24 hours.